Delivery Information

Thank you for choosing North Isle of Arran for your candle purchases. We are committed to providing a seamless delivery experience to our valued customers in the United Kingdom. This Delivery Policy outlines important information regarding the delivery of your candle orders. Please take a moment to review the details below.

  1. Shipping Methods and Carriers: We utilize reliable shipping methods to ensure the safe and timely delivery of your candles. For orders within the United Kingdom, we offer standard postage as our primary shipping option. We work with trusted carriers such as Royal Mail, DPD, and Hermes to deliver your packages securely.

  2. Shipping Rates and Free Shipping Threshold: For standard postage within the United Kingdom, we charge a flat rate of £3.99 for orders below £50. However, we are delighted to offer free shipping for orders totaling £50 or more. This allows you to enjoy the convenience of doorstep delivery without any additional charges.

  3. Estimated Delivery Time: Once your order is processed and shipped, you can expect to receive your package within 3-5 business days. Please note that these are estimated delivery times and may vary depending on the destination, weather conditions, or unforeseen circumstances beyond our control. We kindly ask for your understanding and patience in such instances.

  4. Order Tracking: To provide transparency and peace of mind, we provide order tracking for all packages. Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment and receive updates on its estimated delivery date.

  5. Delivery Address and Modifications: Please ensure that the delivery address provided at checkout is accurate and complete. We are unable to redirect packages once they have been shipped. If you need to make any changes to your delivery address, please contact our customer support team as soon as possible. We will do our best to assist you, but please note that address modifications may cause delays in delivery.

  6. Undeliverable Packages: In the event that a package is returned to us as undeliverable due to an incorrect or incomplete address provided by the customer, we will contact you to verify the address and arrange for a reshipment. Additional shipping charges may apply for reshipping in such cases.

  7. Lost or Damaged Packages: While we take great care in packaging and shipping your candles, rare instances of lost or damaged packages may occur. If your package is lost in transit or arrives damaged, please contact our customer support team immediately. We will investigate the issue and work towards a satisfactory resolution, which may include reshipping the order or providing a refund, based on the specific circumstances.

  8. International Delivery: Currently, we only offer delivery within the United Kingdom. We do not provide international shipping at this time. We apologize for any inconvenience caused and appreciate your understanding.

If you have any further questions or require additional information regarding our delivery policy, please do not hesitate to contact our customer support team. We are here to assist you and ensure that you have a delightful shopping experience with North Isle of Arran.