Reed Diffuser Damson・ Rose・ Patchouli

Q: What kind of wax do you use for your candles?
A: We use vegan friendly, cruelty free plant based wax for our candles, a blend of rapeseed and coconut wax, so you can feel good about what you're burning in your home.
Q: Do your candles contain any parabens?
A: No, our candles are free from parabens and any other harmful chemicals.
Q: What fragrance oils do you use in your candles?
A: We use luxury fragrance oils that are phthalate-free.
Q: Are your wicks made of cotton?
A: Yes, our wicks are made of 100% cotton, so you can enjoy a clean and toxin-free candle burn.
Q: How long can I expect your candles to burn?
A: Our candles are designed to burn for approximately 40 hours, giving you ample time to enjoy their scents.
Q: What type of packaging do you use for your candles?
A: We use eco-friendly and recyclable and reusable packaging, so you can feel good about making a sustainable choice for your home and the environment.
Q: Do you offer bulk or wholesale orders?
A: Yes, we do offer bulk and wholesale orders. Please contact us for more information.
Q: Where are your candles made?
A: Our candles are hand poured in small batches on the beautiful Isle of Arran, Scotland.
Q: Can I use your candles for aromatherapy?
A: Our candles are not marketed or intended for use as aromatherapy products.
Q: Are your candles suitable as gifts?
A: Absolutely! Our candles make the perfect gift for yourself or a loved one, with their delightful scents and sustainable packaging.

We hope these FAQs have answered any questions you may have about our  scented candle business. If you have any further questions, please do not hesitate to reach out to us.

Thank you for choosing North Isle of Arran for your candle purchases. We are committed to providing a seamless delivery experience to our valued customers in the United Kingdom. This Delivery Policy outlines important information regarding the delivery of your candle orders. Please take a moment to review the details below.

1. Shipping Methods and Carriers: We utilize reliable shipping methods to ensure the safe and timely delivery of your candles. For orders within the United Kingdom, we offer standard postage as our primary shipping option. We work with trusted carriers such as Royal Mail, DPD, and Hermes to deliver your packages securely.

2. Shipping Rates and Free Shipping Threshold: For standard postage within the United Kingdom, we charge a flat rate of £3.99 for orders below £50. However, we are delighted to offer free shipping for orders totaling £50 or more. This allows you to enjoy the convenience of doorstep delivery without any additional charges.

3. Estimated Delivery Time: Once your order is processed and shipped, you can expect to receive your package within 3-5 business days. Please note that these are estimated delivery times and may vary depending on the destination, weather conditions, or unforeseen circumstances beyond our control. We kindly ask for your understanding and patience in such instances.

4. Order Tracking: To provide transparency and peace of mind, we provide order tracking for all packages. Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment and receive updates on its estimated delivery date.

5. Delivery Address and Modifications: Please ensure that the delivery address provided at checkout is accurate and complete. We are unable to redirect packages once they have been shipped. If you need to make any changes to your delivery address, please contact our customer support team as soon as possible. We will do our best to assist you, but please note that address modifications may cause delays in delivery.

6. Undeliverable Packages: In the event that a package is returned to us as undeliverable due to an incorrect or incomplete address provided by the customer, we will contact you to verify the address and arrange for a reshipment. Additional shipping charges may apply for reshipping in such cases.

7. Lost or Damaged Packages: While we take great care in packaging and shipping your candles, rare instances of lost or damaged packages may occur. If your package is lost in transit or arrives damaged, please contact our customer support team immediately. We will investigate the issue and work towards a satisfactory resolution, which may include reshipping the order or providing a refund, based on the specific circumstances.

8. International Delivery: Currently, we only offer delivery within the United Kingdom. We do not provide international shipping at this time. We apologize for any inconvenience caused and appreciate your understanding.

If you have any further questions or require additional information regarding our delivery policy, please do not hesitate to contact our customer support team. We are here to assist you and ensure that you have a delightful shopping experience with North Isle of Arran.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@northisleofarran.co.uk. Please note that returns will need to be sent to the following address: North Cottage, Lamlash, Isle of Arran, KA27 8JU, United Kingdom. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@northisleofarran.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@northisleofarran.co.uk.